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Shanghai Kulan New Material Technology Co., Ltd.Committed to providing effective and stable thermal energy management for the semiconductor industry |
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Phone
19512114705 |
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SERVICE
服务与支持
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In order to better serve the needs of users, provide guidance and timely after-sales service, and adhere to the principle of "survival with quality, development with service", we make the following commitments to users: 一、Product Quality Commitment:1、Original product, quality assurance, can provide factory error reports(COA); 2、Authorized agent with legitimate source channels and complete certificates; 3、If there are quality issues with the products we provide during the warranty period, we are willing to assume corresponding responsibilities. 二、Delivery commitment:We ensure that the products provided will be delivered to the designated location within the required time. If your company has special requirements, we can negotiate with your company to ensure timely satisfaction of customer needs. 三、Establish a reasonable sales service management system and system:1、Pre sales service. Establish a specialized sales service agency, establish a comprehensive technical training system, recommend suitable products based on the actual situation of users, provide free trial samples, and provide professional product usage methods. If necessary, professional technical personnel will be arranged to provide guidance according to user needs. 2、In sales service. To prevent unnecessary losses caused by improper use by users, the company will arrange professional personnel to provide technical guidance to users during the product use process. Ensure the correct use of the product, allowing users to use it reasonably and with peace of mind. 3、After sales service. Our company responds to after-sales technical services within 2 hours and provides professional technical guidance within 12 hours. |
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